IT Technical Support

IT Technical Support duties and responsibilities

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Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Log bugs and enhancement requests

Perform hardware and software installations, configurations and updates as needed

Create and maintain tips and tricks solutions for online database and web site

Resolve technical issues in a timely manner using available resources within the company

IT Technical Support requirements

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Excellent customer service skills

Strong troubleshooting and critical thinking skills

Previous working experience in IT support for (3) years

In depth knowledge of Windows, Cisco, Microsoft Office 365, Active Directory

Ability to maintain confidentiality of company information

Salary: SR: 3000 + Accommodation

Please send CV to the Email